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- General Information
- Product Information
- Order Information
- Account Information
- Shipping Information
- Return Information
- Tax and Duty Information
- Gift Voucher Information
- Framing Information
- Affiliate Program Information
- Glossary
- Contact Information
Founded in 2008, Pix2Paint can be characterized as a leading player in the field of production and distribution of hand-made oil paintings. An entrepreneurial Dutch management team, presence in Europe and Asia, tangible charity initiatives, great products and four innovative distribution channels make Pix2Paint the number 1 choice for many businesses and individuals around the globe.
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Prices of
Pix2Paint products depend on several variables like the size of the painting
and the number of people and/or animals that should be painted. The price of
your order is visible during the order process after the selection of your
preferences.
The prices
of our paintings in the Pix2Paint Art Gallery are directly visible in the
gallery, and vary according to the painting and its size. To explore the Pix2Paint
Art Gallery, click here.
To give you an indication with regards to our competitive prices, we have
inserted a table with indication prices. Since our system calculates the exact
price based upon a number of personal requirements that you insert in our
system, the table can be used as a rough guideline. The listed prices include shipping but exclude VAT/GST.
For
only € 5, Pix2paint delivers the painting of your choice as a special Gift
Package. The package will be nicely wrapped and will include a postcard with
your personal wishes before we send it to the address of your choice.
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Yes you can! Send an email (support@pix2paint.com)
with your requirements and the Pix2Paint Customer Service Team will respond as
soon as possible to your inquiry.
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The prints that you can find on many sites on the Internet and in many
stores are (computer-aided/generated) printed images of original paintings. The
paintings delivered by Pix2Paint are real hand made oil paintings. These
paintings are made by talented artists who create the most beautiful paintings.
Pix2Paint delivers real art.
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No. All paintings produced by Pix2Paint are 100% hand-painted. They are not
computer-generated whatsoever. Skilled individual artists spend great care and
effort in providing you with good-quality paintings.
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Paintings from photos, reproductions and hand painted postcards are a great
opportunity for you to buy or give away real oil paintings against a highly
competitive price. Pix2Paint guarantees quality, delivers globally and creates
beautiful paintings. Besides that, Pix2Paint puts great effort in charity work.
The company has given away 5% of her total shares to the Peduli Anak Foundation
in order to make a real contribution to social initiatives. The founders of
Pix2Paint are also the founders of the Peduli Anak Foundation, a unique foundation
that takes care of neglected and abused street children in mainly Indonesia.
The results are astonishing. By shopping at Pix2paint.com you buy more than
only art! Read more about our
charity initiatives.
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Pix2Paint targets global consumer
markets, offering customized oil paintings, paintings from the Pix2Paint Art
Gallery and hand-painted postcards. We also serve corporate and wholesale clients.
Our product mix is ideal for corporate clients, including the hospitality
sector (hotels, restaurants, coffee corners), public sector and office users.
We offer very attractive pricing for volume orders and are able to provide
wholesale clients with highly customized services including OEM. For more
information on how we can serve you, please email us at wholesale@pix2paint.com.
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Pix2paint.com
is the world's leading marketplace for hand painted oil paintings. In addition,
we provide high-quality framing options.
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We strive
for a high degree of image accuracy. However, in some cases, the visual
representation may be approximate. If you are not satisfied with the product
you receive, you may return it for a refund.
Read our Terms of Use for
more information about our return policy.
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Pix2paint.com
verifies the dimensions of all images on our site, but due to industry
standards sizes can vary slightly.
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Yes we do.
All our paintings are painted by hundreds of established and emerging artists,
galleries and other institutions. New artists are joining every day.
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The images
that Pix2Paint can paint for you on an A5 postcard are limited since the space
and size of the postcards is limited to 14.8 x 21 cm. Photos with a normal
grade of detail can be painted on your postcard by our talented painters. Of
course you can also order a hand-painted postcard from the standard selection
of painted cards that Pix2Paint offers you.
Hereby we
provide some guidelines with regards to uploaded images that can be painted:
a.
Landscape and/or scenery images with one or two buildings on it
b. Abstract images
c. Vehicle images with one or two (large) vehicles on it
d. Images with one (large) animal on it
e. Portrait images with one (large) face on it
f. Images with one (large) person on it
g. Other large objects
The more
small objects the uploaded image has, the less detail your postcard can have.
The larger the object on your uploaded image, the better!
For high
detailed photo paintings on postcards you can always send a special request to
us via support@pix2paint.com. We
will inform you accordingly about the options available.
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The images
in the Pix2Paint Art Gallery are photos of the hand made paintings that
Pix2Paint can paint for you. All our paintings are made by professional and skilled
painters, who take great care in delivering results, which are difficult to
distinguish from the original. However, in contrast to photographs or
computer-generated prints, all our artworks are painted by hand. Therefore
slight differences will always be visible.
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If you
order a painting with an outer frame, everything you need to properly hang your
frame is included with your purchase.
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No. We do
not operate any retail locations. All of our services are provided through our
web site and our central order processing facility. You can find Pix2Paint
products also in the product lines of several third party retailers. The
Pix2Paint team can be reached via support@Pix2paint.com with any
questions.
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Yes, we do
offer a catalog on DVD for Wholesalers and for buyers of Corporate Art. You
can buy our catalog for € 7.50 by sending an email to support@pix2paint.com
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First
browse the Pix2Paint
Art Gallery and search for artist, style or painting name. If you need further help finding an item on our site,
please contact our customer service team via support@pix2paint.com. We will be glad
to assist you in your search. If the item is not available, we will try to
provide it to you via our customized painting service.
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Your
painting is painted on canvas, which is ideally suited for oil paintings. You
can choose to have your painting delivered either rolled in a tube, stretched
on a wooden (inner) frame, or stretched in combination with a beautiful outer
frame.
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Yes. It is
your choice if you would like Pix2Paint to stretch your painting or if you
would like to order an un-stretched painting. If you order an un-stretched
painting, we roll the canvas painting and ship it to you in a strong tube. During
the online order process you can indicate if you like us to stretch your
painting or not.
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Yes.
Pix2Paint has a selection of wooden frames to complement your painting. After
having uploaded your picture or made a choice from the Pix2Paint Art Gallery,
you have the option of selecting a frame. The tool which appears also gives you
the option of selecting a background wall color, enabling you to get a good
picture of what your framed painting will look like on your own wall.
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It’s easy and secure to place an order
at Pix2paint.com. Just start the order process on the homepage of Pix2paint.com
and follow the easy step-by-step order procedure. Contact our Customer Service
Team via email at support@Pix2paint.com and we will be happy
to assist you with any questions.
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If you are unsure your order was properly
submitted, contact
our Customer Service Team via email at support@Pix2paint.com and
we will be happy to assist you with any questions.
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If you feel you have placed a duplicate order, please contact our Customer Service Team via
email at support@Pix2paint.com and
we will be happy to assist you with any questions.
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Yes. After placement, your
order will be automatically allocated to one of our painters so we can process
the order as fast as possible. Cancellation within two hours after placement is
possible, however we charge half the price of your order in order to cover the
administrative cost involved.
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We accept all major credit cards from most countries and Paypal
payment solutions.
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With Pix2paint.com, ordering online is as safe as using a credit card to buy dinner
in a restaurant. We use the latest security technology, which includes data
encryption, server authentication, and message integrity.
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We offer discounts to
qualified wholesale and corporate customers. Please email us at wholesale@Pix2paint.com for
information regarding our corporate account services.
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If you have any questions or concerns about
your order, please login to your account
for details or contact our Customer Service Team via email at support@pix2paint.com with
any questions.
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We are committed
to protecting your privacy. Under no circumstances do we rent, trade or share
your e-mail address with any other company for their marketing purposes without
your consent. We use your personal information for internal purposes such as
processing and keeping you informed of your order. You may, from time to time,
receive information from us about new features, new services and special offers
we think you'll find valuable. If you take advantage of special offers made by
our marketing partners, we may transfer your personal information to them.
Also, we make our customer's mailing addresses available to carefully screened
companies whose products or services might interest you. For more information,
please see our Privacy Policy.
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No. Pix2paint.com site visitors can
freely browse the web site. Shoppers use their account name and password only
to update account information on file or track an order they have placed. If
you cannot remember your password, contact our Customer Service via email at support@pix2paint.com with
any questions. We will be happy to assist you.
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If you have forgotten your account number and
password, please contact our Customer Service via email at support@pix2paint.com.
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You can find your order status in the right upper corner of
the screen once you have logged in with your login details. When you placed
your order with us for the first time, you should have received an email with
your login name and password to access your online account information.
To log on, enter your login name and password in the Customer Login fields on
the right top corner of the home page of Pix2paint.com. Once you are logged on,
you can access your order information.
If you need further help, please contact our Customer Service Team via
email at support@pix2paint.com and we will be happy to assist you
with any questions.
All items are carefully packaged to prevent damage during
transit. Pix2paint ships with a variety of carriers to provide the best service
and lowest cost for our customers.
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Yes we do.
Contact our Customer Service Team via support@pix2paint.com to
discuss the options available to you.
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At your request, we will ship separately the
in-stock items on your order while waiting to restock any temporarily out of
stock items. This will not affect your shipping charges. You must specifically
request this by contacting our Customer Service Team via support@pix2paint.com.
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The majority of our unframed are
rolled and shipped in a reinforced tube tested for strength and stability.
Smaller items are shipped flat in sturdy rectangular packaging. All items are
padded with paper packaging materials.
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Framed items are securely packaged in a sturdy
box with fitted inserts to prevent shaking and damage.
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During the online order process, you
are provided the option to enter a shipping address that is different than the
billing address.
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Pix2paint.com guarantees your satisfaction and
we will give you a refund, an exchange or a replacement for purchased items,
which is damaged during shipping. In the remote event that your package is lost
or damaged upon arrival, please contact our Customer Service Team for more
information: support@pix2paint.com.
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When your order
ships, we will email you a notification email. If tracking service is
available, we include the tracking number in your notification email (if you do
not receive a tracking number, then tracking service is not available for your
package).
You may track your package by clicking the link in the notification email and then
entering your Order Number and email address.
Shipping times can vary depending on
location and carrier. The carrier will provide a delivery time estimate when
tracking your order. If that date has passed or you have any other concerns
about your order, please contact our Customer Service Team via email at support@pix2paint.com.
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This varies based upon where you
live and the shipping method used. Once we ship your order, we will email you a
confirmation with a link to the tracking page of the shipper we used to deliver
your product. Production and delivery time are 20 business days on average.
This means that, in a normal situation, you should receive your order within 20
business days after placement.
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This varies based upon where you
live and the shipping method used. On average, the shipping rate to Europe, the
US and the Middle East are around € 25 per painting for retail orders.
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Pix2paint.com
is committed to quality products and your satisfaction is 100% guaranteed!
If for any reason you are not completely satisfied
with your purchase, you may return it within 5 business days of receipt and
receive a free replacement of the product. Shipping charges will not be
refunded. For more information see our Terms of Use.
For returns,
please contact Customer Service Team at support@pix2paint.com.
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Due to shipping
restrictions, we are not able to ship products to certain countries. If you are
able to select your country when filling in your address, then we are able to
ship most products to your country.
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Yes. We will ship your order (at your own risk)
if we receive payment in advance.
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You may be required to pay duties
and taxes to claim your package, depending on your local customs office. Pix2paint.com
has no control over this, and has no way of determining what your duties and
taxes may amount to. We encourage you to contact your local postal service or
customs bureau for more specific information.
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You can order a gift certificate through our
web site or via email: support@pix2paint.com.
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Yes. After purchasing
a gift certificate, as with any other order, you will receive a confirmation
email.
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Yes you can. During the checkout
process, you will see a gift messaging area. Simply type your personal message
in that area.
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Electronic gift certificates are sent via
email.
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Yes. You will receive an email
notifying you that the certificate has been emailed to the recipient.
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Once we verify payment in full,
electronic gift certificates are sent within 24 hours.
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Yes, Pix2paint.com can remove the
price from the invoice. To request this, have your order number ready and
contact our Customer Service Team at support@pix2paint.com.
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When placing your order, you will be
prompted for payment. This page includes a field where you can enter in your
gift certificate number.
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If you don't use your entire
balance, we will save the remaining balance so you can use it toward future
purchases.
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If your order total exceeds your
gift certificate balance, you will be prompted for credit card information or
another payment method for the difference.
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Pix2paint.com gift certificates expire a year
after purchase.
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No. Pix2paint.com gift certificates are not redeemable for cash or refund, nor can
they be transferred to another person.
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At Pix2paint.com, we offer professional framing at
affordable prices, so you can save up to 80% over your local frame shop. Choose
from many frame combinations in our online frame shop.
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Yes you can. If you want to purchase
a separate frame, please contact our Customer Service Team via support@pix2paint.com
for the wide variety of options available.
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Yes. We provide custom framing for
the majority of paintings from uploaded digital images and for almost all the
items of the Pix2paint Art Gallery.
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Yes. If need support, contact our Customer
Service Team via support@pix2paint.com with your framing question and we
will be happy to assist you.
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The Pix2Paint Affiliate Programme enables existing website owners the opportunity to add a unique product line and a new source of revenues to their website.
For more information about the Pix2Paint Affiliate Program,
you can go to the Affiliate Program Help.
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Oil
painting reproductions are hand-made reproductions of original paintings. The
originals are made by well-known and respected artists such as Van Gogh, Monet,
Renoir and many more. A reproduction is your chance of owning magnificent piece
of art at an affordable price. Besides reproductions, our Gallery also consists
of unique paintings, which are created by the painters who paint for Pix2Paint.
You can
choose your size, your frame and other special options in order to receive your
desired piece of art. You can also choose to use the special Pix2Paint Gift
Package.
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An original
work is considered to be an authentic example of the works of an artist, rather
than a reproduction or imitation.
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Paintings
from photos are hand-made paintings which are based upon a photograph which you
upload on Pix2paint.com. You can choose your size, your frame, and include
special requests and/or requirements in order to receive exactly the painting
you always wanted.
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A
Hand-painted postcard is a post card which is based upon a digital image you
upload via Pix2paint.com. You can also choose a hand painted postcard from the
Pix2Paint Art Gallery. Fill in your personal text, which we will put on the
back of the postcard before we send it to your friends, family, secret love or
business relation. You can also order postcards without any text on the back.
We will send it to you in an envelope so you can write and post them yourself.
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We appreciate all suggestions, comments, and questions. You
can contact us by email at support@pix2paint.com.
We also provide you the options to Skype us (username “Pix2paint”) or use our
online chat on pix2paint.com.
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